Storage Chadwell Heath Accessibility Statement
Storage Chadwell Heath is committed to providing an accessible and inclusive experience for all customers, whether visiting our storage facility in the Chadwell Heath area or using our website to find accessible storage solutions. We aim to make sure everyone can access information and services independently, easily, and with dignity.
Our Commitment to Accessibility
We are continually working to improve the usability and accessibility of our website and to align our online experience with the Web Content Accessibility Guidelines, known as WCAG, version 2.1 at the AA level. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, hearing, mobility, and cognitive impairments.
Our goal is that customers looking for accessible storage in the Chadwell Heath area can easily find information, compare options, and contact us for support without facing digital barriers.
WCAG 2.1 AA Compliance
We aim to follow the four core principles of WCAG 2.1 AA: content should be perceivable, operable, understandable, and robust. In practical terms, this means we focus on clear structure, consistent navigation, and compatibility with a variety of assistive technologies.
As part of our ongoing compliance efforts, we regularly review key pages, particularly those related to booking, pricing, accessible storage options, and directions to our Chadwell Heath storage facility. We work to identify issues and prioritise fixes that have the greatest impact on accessibility.
Screen Reader Support
Our website is designed to work with modern screen readers so that visually impaired users can access information about our storage units and services in the Chadwell Heath area. We use clear headings, descriptive page titles, and appropriate labels for forms and interactive elements.
Where images are used, we aim to provide meaningful alternative text to describe important content, especially where the image conveys information about our storage facility, accessible parking, entrances, and unit layouts.
Keyboard Navigation
We recognise that many people navigate websites using only a keyboard or alternative input device. Our website is developed to support full keyboard navigation, including the ability to move through menus, forms, and content using the keyboard alone.
Whenever possible, we provide a logical focus order, visible focus indicators, and avoid features that require complex or time-sensitive interactions. This supports users who rely on keyboard navigation to explore our storage options in Chadwell Heath and complete any online requests.
Accessible Content and Layout
We aim to present information about our storage units, access hours, facility layout, and customer support in a clear, readable format. We use legible font sizes, strong colour contrast, and straightforward language to help users quickly find the details they need.
Where content may be more complex, such as terms for long-term storage or insurance information, we work to structure it with headings and short paragraphs for easier scanning and understanding.
Ongoing Improvements
Accessibility is an ongoing process. As our storage services in Chadwell Heath evolve and our website is updated, we continue to test, review, and refine features to improve access for all visitors. We welcome feedback that helps us identify barriers we may have missed.
Contact for Accessibility Requests
If you experience any difficulty using our website, accessing information about accessible storage in Chadwell Heath, or if you need information in an alternative format, you can contact us using the contact form on our website or by visiting our storage facility reception during opening hours.
Please let us know
• The page or section you were trying to access
• The issue you encountered
• Any assistive technology or browser you were using
We will review your request and work to provide the information or service you need in a way that is accessible to you. Your feedback is valued and helps us improve accessibility for all customers of Storage Chadwell Heath.




