Storage Chadwell Heath Privacy Policy
This Privacy Policy explains how Storage Chadwell Heath collects, uses, stores, and protects personal data relating to customers and prospective customers in the Chadwell Heath area. It is intended to comply with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Storage Chadwell Heath customers and anyone who makes an enquiry or uses our services in the area.
Data Controller
Storage Chadwell Heath is the data controller in respect of the personal data that we collect and process about you. This means that we determine the purposes and means of processing your personal data in connection with our self-storage and related services in the Chadwell Heath area.
Personal Data We Collect
We collect and process different categories of personal data, depending on your relationship with us and how you interact with our services. The types of personal data we may collect include:
Identification and contact details, such as your full name, postal address, billing address, and other contact information you provide to us.
Account and contract information, such as the unit or storage service you book, contract start and end dates, payment terms, and related correspondence.
Payment and billing information, such as partial card details or payment references processed through our payment providers, and records of payments you make to us.
Usage and communication data, such as your communications with us, records of enquiries, service requests, complaints and feedback, and information about how you use our storage services.
Security and access information, such as security access codes or information captured by on-site security systems to the extent required for safety and security of our premises and customers.
Where you provide personal data about other individuals, for example as an emergency contact or authorised person on your account, you must ensure that they are aware of this Privacy Policy and that you have the authority to share their details with us.
How We Collect Your Data
We may collect personal data directly from you when you contact us to request a quote, make a booking, sign a storage agreement, make a payment, or otherwise communicate with us. We may also collect data when you interact with our staff at our premises or by telephone or other communication methods.
In some circumstances, we may receive personal data from third parties, such as payment processors or other service providers who support our business operations, to help us complete bookings, process payments, or comply with legal obligations.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis under data protection law. Depending on the specific circumstances, the lawful bases we rely on include:
Performance of a contract: We process your personal data to enter into and perform our contract with you, including setting up your storage unit, managing your account, taking payments, and providing customer service.
Compliance with a legal obligation: We may process your data to comply with our legal and regulatory obligations, such as tax, accounting, security, and health and safety requirements.
Legitimate interests: We may process your data where necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This can include maintaining security at our premises, improving our services, managing our business operations, and handling customer queries.
Consent: In limited circumstances, we may ask for your consent to process personal data for specific purposes. Where we rely on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing prior to withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide storage and related services to you, including setting up and managing your account, handling bookings, and administering your contract.
To process payments, manage billing, issue invoices, and maintain accurate financial records.
To communicate with you about your storage unit, your account, changes to our services or terms, and other operational or administrative matters.
To ensure the safety and security of our customers, staff, and premises, including by monitoring access to our facilities and maintaining records of incidents.
To respond to enquiries, feedback, and complaints, and to provide customer support.
To maintain and improve our services, for example by reviewing usage patterns and customer feedback.
To comply with applicable laws, regulations, and requests from public authorities where we are required to do so.
Data Sharing and Processors
We do not sell your personal data. However, we may share your personal data with selected third parties where this is necessary for the purposes described in this Privacy Policy, or where we are required to do so by law.
We may use third party service providers who act as data processors on our behalf. These may include providers of payment processing, accounting and administrative support, customer relationship management and secure data storage. These processors are only permitted to process your personal data in accordance with our instructions and are required to keep your information secure and confidential.
We may also share personal data with professional advisers such as lawyers or accountants, insurers, and with public authorities or law enforcement agencies where required by applicable law or to protect our legal rights.
Data Retention
We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we retain customer account and contract records for the duration of your relationship with us and for a period after your contract ends, to deal with any queries, disputes, or legal claims and to comply with legal obligations. Payment and invoicing records are retained for the period required by tax and financial regulations. Security-related data may be retained for shorter periods unless required for investigating incidents or complying with legal obligations.
When personal data is no longer needed, we will take reasonable steps to delete or anonymise it securely.
International Transfers
Where we use service providers who are located outside the United Kingdom or the European Economic Area, or who store data in other countries, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws. This may include using standard contractual clauses or similar approved mechanisms.
Your Data Protection Rights
If you are a customer or prospective customer in the Chadwell Heath area, you have a number of rights in relation to your personal data under data protection law. These rights include:
The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how we process it.
The right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete.
The right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing: In some cases, you can request that we restrict the processing of your data, for example while we verify its accuracy or our legitimate interests.
The right to object: You may object to our processing of your personal data on grounds relating to your particular situation where we rely on legitimate interests as the lawful basis, and we will stop processing unless we can demonstrate compelling legitimate grounds.
The right to data portability: In certain circumstances, you can request to receive your personal data in a structured, commonly used and machine-readable format, and to have it transmitted to another controller.
The right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time.
These rights apply to all Storage Chadwell Heath customers and individuals whose personal data we process in connection with our services in the Chadwell Heath area. We may need to verify your identity before responding to a rights request, and there may be legal reasons why some requests cannot be fully met. Where this is the case, we will explain this to you.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, unlawful processing, accidental loss, destruction, or damage. These measures are proportionate to the nature of the data and the risks associated with processing it. While we take these steps to safeguard your information, no system can be guaranteed as completely secure, and you should take care to keep your own account details and access credentials safe.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply to all Storage Chadwell Heath customers in the area from the date it is made available. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal data.
