Storage Chadwell Heath Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Chadwell Heath provides storage, removal, handling and associated services. By placing a booking, paying a deposit, signing any agreement or allowing our team to start work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, firm or company requesting our services.
Company, we, us or our means Storage Chadwell Heath.
Services means any storage, removal, packing, loading, unloading, transportation, handling or related services we agree to provide.
Goods means the items, property or effects which are the subject of the Services.
Contract means the agreement between the Client and the Company incorporating these Terms and Conditions.
2. Scope of Services
2.1 We provide storage facilities, domestic and commercial removals, packing and associated services within our usual operating area, and further afield by individual agreement.
2.2 Our obligation is to perform the Services with reasonable care and skill, using appropriately trained personnel and suitable vehicles and equipment.
2.3 Any description of services, service area, capacity or timing provided in quotations or on our materials is indicative only and does not constitute a guarantee, unless expressly stated in writing as a binding commitment.
3. Booking Process
3.1 All bookings are subject to availability and to written confirmation by the Company. A quotation issued by us is not an offer and may be withdrawn or amended at any time before acceptance.
3.2 To make a booking, you must provide accurate and complete information, including but not limited to:
a. Collection and delivery addresses.
b. Access details, such as parking restrictions, stairs, lifts or tight access.
c. An accurate description and approximate volume or quantity of the Goods.
d. Any special handling requirements, fragile items or high value items.
3.3 We reserve the right to revise or withdraw a quotation if:
a. The booking is not accepted within the validity period stated on the quotation.
b. Information provided by you is incorrect, incomplete or has changed.
c. There are unforeseen difficulties including, but not limited to, restricted access, waiting times, or additional items not previously disclosed.
3.4 A booking is only confirmed when you have accepted our quotation in the manner requested, paid any required deposit and received confirmation of acceptance from us.
3.5 For ongoing storage, the Contract will continue on a rolling basis subject to these Terms and Conditions until terminated in accordance with clause 10.
4. Payments and Charges
4.1 The price for the Services will be as set out in our quotation or as otherwise agreed in writing. Unless stated otherwise, all prices are exclusive of any applicable taxes, congestion charges, tolls or parking charges, which will be payable by you in addition.
4.2 We may require a deposit or full payment in advance to confirm a booking. Any such requirement will be notified to you at the time of quotation.
4.3 For removals and related services, all outstanding balances are payable immediately on completion of the work on the day of service, unless alternative terms are expressly agreed in writing.
4.4 For storage services, charges are payable in advance for the agreed billing period. If payment is not received on or before the due date, we may refuse access to the stored Goods until all outstanding sums are paid in full.
4.5 If you do not pay any amount due under the Contract on the due date for payment, we may charge interest on the overdue amount at the statutory rate until payment is made, whether before or after any judgment.
4.6 You will be responsible for all reasonable costs and expenses incurred by us in recovering any unpaid amounts, including any legal and enforcement costs.
4.7 We reserve the right to review and amend our storage and service charges by giving you reasonable notice. Continued use of the Services after the change takes effect will constitute acceptance of the revised charges.
5. Cancellations and Changes
5.1 You may cancel or postpone a booking by giving us written notice, subject to the following charges:
a. More than seven days before the agreed service date: no cancellation fee.
b. Between seven days and 48 hours before the agreed service date: up to 50 percent of the quoted charges may be payable.
c. Less than 48 hours before the agreed service date, or on the day of service: up to 100 percent of the quoted charges may be payable.
5.2 Any non-refundable deposits specified at the time of booking will not be returned in the event of cancellation unless we are in breach of contract or otherwise required by law.
5.3 Requests to change service dates, storage periods or scope of work are subject to availability and may result in amended charges. We are not obliged to accommodate requested changes.
5.4 We may cancel or suspend the Services if:
a. You fail to pay any sum when due.
b. You are in material breach of these Terms and Conditions.
c. Providing the Services would involve a risk to health, safety or property which we reasonably consider unacceptable.
d. We are prevented from carrying out the Services by events beyond our reasonable control, including but not limited to severe weather, accidents, road closures, industrial action or equipment failure.
6. Access, Parking and Your Responsibilities
6.1 You must ensure that we have suitable access to the property and to any storage unit or facility at the agreed times. You are responsible for obtaining any necessary permits or authorisations for parking, loading or unloading.
6.2 You will be responsible for any parking fines, penalties, clamping or towing charges that arise as a direct result of the Services being carried out, unless solely caused by our negligence.
6.3 You must be present, or ensure that a suitably authorised representative is present, at the collection and delivery addresses to identify the Goods and premises and to sign any documentation required.
6.4 You are responsible for adequately preparing the premises for our attendance, including protecting floors, staircases and access routes where necessary. We will take reasonable care but cannot be held liable for normal wear and tear or minor cosmetic damage to floors, walls or fixtures arising from carrying large or heavy items through restricted spaces.
7. Goods Not Accepted for Storage or Removal
7.1 We will not accept, and you must not submit for storage or removal, any of the following items unless expressly agreed by us in writing in advance:
a. Hazardous, explosive, corrosive, flammable or illegal substances or materials.
b. Gas bottles, fuels, paints, chemicals or asbestos.
c. Perishable goods, foodstuffs or living plants.
d. Animals, living creatures or pets of any kind.
e. Cash, securities, precious metals, jewellery or items of exceptional value.
f. Waste, rubbish or items intended only for disposal.
7.2 If prohibited items are discovered, we may at our discretion remove, dispose of, return or make such items safe at your expense and without liability to you.
8. Waste and Environmental Regulations
8.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste carrier and do not accept household, commercial or construction waste unless specifically agreed as part of a separate service.
8.2 You must not place waste materials, hazardous items or prohibited substances into storage units or present them for removal as normal Goods. Any such items may be treated as unlawful waste and may be reported to the relevant authorities.
8.3 Where we agree to remove unwanted items for disposal, this will be clearly identified as a clearance or disposal service and may be subject to additional charges to cover handling, transport and licensed disposal.
8.4 You are responsible for ensuring that any items you ask us to transport or store can be lawfully handled and do not breach environmental, health and safety or waste management laws.
9. Liability and Insurance
9.1 We will exercise reasonable care in handling, transporting and storing your Goods. However, our liability is limited as set out in this clause.
9.2 Unless otherwise agreed in writing, our liability for loss of or damage to Goods arising from our negligence or breach of contract shall be limited to a reasonable cost of repair or replacement, subject to an overall financial limit, which will be stated in our quotation or separate documentation where applicable.
9.3 We will not be liable for any of the following:
a. Loss or damage arising from inherent defects, natural deterioration or pre-existing damage to Goods.
b. Loss or damage to fragile items which are not professionally packed or which are inadequately packed by you.
c. Loss of data or records contained on computers, storage devices or similar items.
d. Indirect or consequential loss, including loss of profit, loss of use, loss of opportunity or emotional distress.
e. Any loss or damage where the value of the Goods has not been accurately declared or where you have failed to arrange suitable additional insurance where recommended.
9.4 We recommend that you obtain appropriate insurance cover for your Goods for both transit and storage, either through your own insurer or any scheme we may make available.
9.5 We will not be liable for any loss or damage arising from events beyond our reasonable control, including but not limited to acts of nature, fire, flood, vandalism, theft by third parties, riots, strikes, lockouts, road closures or government action.
9.6 If you consider that a loss or damage has occurred, you must notify us in writing as soon as reasonably possible and in any event within seven days of becoming aware of the issue. You must provide reasonable evidence and information to support any claim.
10. Storage Terms and Right of Lien
10.1 For storage services, you grant us a contractual lien over the Goods in our possession for all sums due under the Contract or any other agreement between us.
10.2 If any storage or other charges remain unpaid for 30 days after the due date, we may exercise our right of lien and retain the Goods until all outstanding sums, interest and costs have been paid in full.
10.3 If charges remain unpaid for 90 days after the due date, we may, after giving you reasonable notice, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards the outstanding sums. Any surplus will be held for you, but we will not be required to pay interest on such sums.
10.4 You may terminate storage by giving the notice period specified in your storage agreement, provided all charges are paid up to the date of removal of the Goods.
11. Complaints
11.1 If you are dissatisfied with any aspect of the Services, you should raise the issue with our representative as soon as possible so that we have the opportunity to address it.
11.2 If the matter is not resolved at the time, you should submit a written complaint within 14 days of the service date or, for storage, within 14 days of becoming aware of the issue. We will investigate and respond within a reasonable period.
12. Data Protection and Privacy
12.1 We will collect and process personal information about you in order to provide the Services, handle payments, manage bookings and comply with our legal obligations.
12.2 We will take reasonable measures to protect your personal data and will only share it with third parties where necessary for the performance of the Contract, for legal reasons or with your consent.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
13.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall be deemed a waiver of that right or remedy.
14.3 You may not assign or transfer any of your rights or obligations under the Contract without our prior written consent. We may assign or subcontract all or any of our rights and obligations at any time.
14.4 These Terms and Conditions, together with any quotation or written agreement we issue, constitute the entire agreement between you and us in relation to the Services and supersede all previous discussions, correspondence, understandings or agreements.
By proceeding with a booking or using our storage and removal services, you confirm that you have read, understood and agree to these Terms and Conditions.
